Managed Help Desk Services
Personalized IT Support Tailored to You
At OranjBox Networks, we believe IT support should feel like an extension of your team. As a small, dedicated provider, we deliver a personalized approach to managing your IT, ensuring quick and friendly service that larger MSPs can’t match. With 24/7 cybersecurity coverage and a hands-on approach, we know your systems inside out, allowing us to resolve issues efficiently and with minimal disruption.
How Our Help Desk Works
When you need help, we’re just a call or email away. We understand that every minute of downtime impacts your business, so our SLAs are designed to get you back up and running fast:
Critical issues: 2-hour guaranteed, 15-minute target response.
High-impact issues: 4-hour guaranteed, 1-hour target response.
Medium-impact issues: 8-hour guaranteed, 4-hour target response.
Low-impact issues: 16-hour guaranteed, 8-hour target response.
Whether it’s a major outage or routine maintenance, we’re committed to fast and reliable resolutions.
Why Choose OranjBox?
We’re not just about fixing IT problems; we’re about building lasting relationships. With thorough assessments of your infrastructure and regular check-ins, we stay in sync with your needs. Our small size means we know your systems and team personally, allowing us to provide a level of service that feels more like an internal IT department than an outsourced helpdesk.
We focus on helping smaller businesses in industries like legal, accounting, and professional services. By leveraging enterprise-grade tools, we provide affordable, top-tier solutions that larger companies use—without the overhead.